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Complaints Procedure

SIMEOUS COMPLAINTS PROCEDURE

V1.31.3.23

If you have any complaint about the way in which your matter has been dealt with this is the procedure which will be followed:
1. A complaint is an oral or written expressions of dissatisfaction which alleges that the complainant has suffered (or may suffer) financial loss, distress, inconvenience, or detriment.
2. We aim to resolve any complaint you have about the service we have given you as quickly as possible. If you are unable to sort things out with the person who has been dealing with you please contact Tom Ingleton on 01252 494 101 or .moc.suoemis%40mot
3. Once we have received your complaint, Tom Ingleton will write to you within 7 days to explain how your complaint will be investigated if a complete response to your complaint has not been made by that time. You will be told the latest date by which a complete answer will be given to your complaint (this should be not more than 28 days after we received your complaint). If you have made the complaint verbally - either at a meeting or on the telephone - we will set out in our full response our understanding of the nature of your complaint
4. The assessment of the complaint will be based upon a sufficient and fair investigation. We will explain in writing our findings and where the complaint is upheld will offer remedial action or redress. This will be actioned promptly.
5. If you are dissatisfied with any aspect of our handling of your complaint, please feel free to contact Francesca Gill on 01252 494 101, who will conduct a separate review of your complaint. You will be told about the conclusion of this review within 28 days.
6. If after following the review process you remain dissatisfied with any aspect of our handling of your complaint, you may contact directly the Legal Ombudsman to ask them to consider the complaint further: Tel no: 0300 555 0333 Email: ku.gro.namsdubmolagel%40seiriuqne Website: http://www.legalombudsman.org.uk/ Legal Ombudsman PO Box 6806 Wolverhampton WV1 9W. Unless it agrees there are good reasons not to do so, the Legal Ombudsman will expect you to allow us to consider and respond to your complaint in accordance with the procedure set out above in the first instance. You can refer your complaint up to 6 months after you have received our final written response to your complaint. You can also use the Ombudsman service if we have not resolved your complaint within 8 weeks of us receiving it. From the 1st April 2023 a complaint can be referred to the Legal Ombudsman up to one year from the date of the act or omission or one year after discovering a problem. The ombudsman deals with service-related complaints; any conduct related complaints will be referred to the Council for Licensed Conveyancers whose address is Wework, 131 Finsbury Pavement, London EC2A 1NT.
Alternative complaints bodies (such as ProMediate) exist which are competent to deal with complaints about legal services should both you and Simeous wish to use such a scheme.
We do not agree to use ProMediate.

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© 2021 Simeous Property LawSimeous Ltd are a Licensed Conveyancing Company No. 2538

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Make a quick enquiry

If you've got a question or would like us to call you, just complete the form below.

Thank you!

We will contact you shortly.

Can't send form.

Please try again later.

Tel: 01252 494101

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© 2021 Simeous Property LawSimeous Ltd are a Licensed Conveyancing Company No. 2538

All rights Reserved